Technical Support
We have a number of readily available free tools to help you:
- Unlimited web-based training for life
- Detailed training videos.
- In-depth user’s guide included within 123Pet
- Extensive step by step Knowledge base
When you purchase a 123Pet Software subscription you will receive for free:
- Updates to the latest version of 123Pet for the life of your subscription
- Unlimited e-mail technical support
- Phone-based technical support and remote training
- Online database backup service subscription
- Hardware (supplied hardware only) technical support
- Data transfer of your information from a competitor’s product, where possible.
- Detailed training videos and in-depth user’s guide
- Unlimited access to our extensive knowledge base
With the 123Pet for Windows Subscription plan, you will receive unlimited free technical support and one-on-one phone training for 123Pet Software for as long as you have an active subscription.
Purchase 123Pet Software as a one-time purchase option and you will receive:
- Unlimited e-mail technical support for 1 year
- Online & phone technical support & training for three months
- Online database backup service subscription for three months
- Hardware (supplied hardware only) set up during the first three months
- Downloadable same version maintenance releases
- Data transfer of your information from a competitor’s product, where possible
- Detailed training videos and in-depth user’s guide
- Unlimited access to our extensive knowledge base
After the free technical support subscription ends you can continue receiving unlimited technical support, one to one phone training and online backup service for just £42 per month by signing up for our Unlimited Technical Support Plan. You can sign up for a subscription at any time. Please note this plan is for a minimum of 12 months. please call our sales team on 0121 314 4402 to discuss your support options.
You may also choose to pay for technical support and training as you need it. Phone-based technical support can be purchased for £99 per incident, up to 1 hour and phone/Internet training can be purchased for £99.00 per hour-long session. Please note: all training sessions are limited to 1-hour duration per session. For more information on our backup service, please see the software section of our Policies page.
All prices are plus VAT at the current rate