Support
At Salon Iris ltd the sole distributors of 123Pet software, we believe in providing more than just solutions. Our technical support team is committed to customer service excellence. Software technical support is available in any of the following formats:
User's Guide
123Pet comes with a complete User's Guide which can be accessed in any of the following ways:
In 123Pet from the Help pull-down menu or from your PC.
Free Training Videos
123Pet comes with training videos. Each video is about 2 to 3 minutes each and shows how to use the basic features in Salon Iris. These videos can be viewed by selecting the training tutorials option on the supplied Salon Iris CD or online by Clicking Here.
Free Software Upgrades
Years of industry experience is reflected in such a ground breaking product. Our technical support staff are here to advise on dynamic solutions based on true salon environment experience. Our technical support staff are available to assist you with any questions you have. We also provide a free tutorial, complete user's guide, training movies and FREE E-mail support for 2 years.
E-mail Support
All e-mail support is free for the first two years after purchase. Send all e-mail support questions to support@123petcare.co.uk
Phone Support
All phone support is free for the first 30 days up to two hours of total time by calling our technical support line. If you have internet access, we can also connect live to your computer and provide support so you can visually see what our technical support person is instructing. Support is available Monday - Friday 9:00 AM to 5:00 PM.
Software Technical Support: +44 (0)121 314 4402
How we handle Support Calls
If you send a support request by e-mail, we will normally respond within 24 hours (apart from weekends and holidays), but our typical response time is much faster than this. Our average response time is 1 hour 10 minutes, and we respond to 2/3 of all e-mail requests within 5 hours.
Phone
Telephone support calls are answered by our support team members, however when busy these calls will be taken by our receptionists. They will take your name, company information, and brief details of your question or problem. A support team member will get back to you as soon as possible. We aim to call you back within an hour, depending on the support desk workload.
Other Policies
For all other issues, including returns, lost serial numbers and passwords, please visit our Policies page.
Copyright salon Iris Ltd
At 123Pet dog and cat grooming software, our goal is to provide our customers with the best quality product and support possible for their software. With 123Pet dog and cat grooming software, you will receive free 123Pet dog and cat grooming software updates for 2 years, free 123Pet dog grooming software phone and phone/internet training during the first 90 days after your initial software purchase (up to 2 hours), free e-mail support for 123Pet dog and cat grooming software for two years. 123Pet dog and cat grooming software comes with a built-in Help guide and training videos
123Pet grooming software for just £199.00 Free download!
